At Industrial Pro Supply “AutoWatch LLC,” we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure your satisfaction. Please read the following guidelines to understand our return process:

1. Eligibility:

  • Returns are accepted within 30 days from the date of purchase.
  • To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

2. How to Initiate a Return:

  • Contact our customer service team at or call +1 (847) 927-1235 to initiate the return process.
  • Provide your order number, the reason for the return, and any relevant details about the product.

3. Return Authorization (RA) Number:

  • A Return Authorization (RA) number will be provided upon approval of your return request.
  • Clearly mark the RA number on the outside of the package.

4. Packaging:

  • Pack the items securely to prevent damage during transit.
  • Include all original packaging, accessories, and documentation.

5. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
  • We recommend using a trackable shipping service for your return.

6. Inspection and Processing:

  • Once we receive your returned items, our team will inspect them for eligibility.
  • Refunds or replacements will be processed within 5 business days after receiving the returned items.

7. Refund Method:

  • Refunds will be issued using the original payment method.
  • Allow 3-5 business days for the refund to reflect in your account.

8. Exclusions:

  • The following items are not eligible for return:
    • Customized or personalized products.
    • Items damaged due to misuse, negligence, or accidents.

9. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance.

10. Customer Service:

We appreciate your business and are committed to ensuring your satisfaction with our products. Thank you for choosing Industrial Pro Supply “AutoWatch LLC.”